Purchase and sale rules 

1. CONCEPTS

1.1. Purchase and Sale Rules – these distance purchase and sale contracts of goods, which establish the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment for goods, the procedure for the delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods in the www.corest-bike.com online store.

1.2. Online store – an electronic store located on the website www.corest-bike.com, where the Buyer, whether or not registered with the Online Store system, can purchase goods offered by the Seller.

1.3. The operator of the website www.corest-bike.com (hereinafter referred to as the Website Operator) is UAB COREST Bike Technology, registered and operating under the laws of the Republic of Lithuania, registration No. 306946003, operating at the address Vienkiemio g. 19, LT-20148 Ukmergė, internet address www.corest-bike.com.

1.4. Seller (hereinafter referred to as the Seller) – For Buyers to whom goods are delivered to the Baltic States (i.e. Lithuania, Latvia, Estonia), the Seller is UAB “Vasarė”, registered and operating under the laws of the Republic of Lithuania, registration No. 152491199, operating at the address Turgaus a. 25, LT-91246, Klaipėda, tel. No. +37046246525, e-mail: info@vasare.lt, For Buyers to whom the goods are delivered to other European Union countries (i.e. not to the Baltic countries), the Seller is UAB COREST Bike Technology, registered and operating under the laws of the Republic of Lithuania, registration No. 306946003, operating at the address Vienkiemio g. 19, LT-20148 Ukmergė, tel. No. + 37067945731, e-mail: info@corest-bike.com.

1.5. Buyer – a person who meets the requirements set out in clause 2.2 of these Purchase and Sale Rules and who has purchased goods in the Online Store.

1.6. Purchase and Sale Agreement – ​​a contract for the purchase and sale of goods concluded between the Buyer and the Seller, consisting of an order application for goods submitted by the Buyer to the Seller through the Online Store www.corest-bike.com, and the Purchase and Sale Rules with subsequent amendments and supplements.

2. GENERAL TERMS AND CONDITIONS

2.1. By this Purchase and Sale Agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay the specified amount of money for them and reimburse the delivery costs, under the conditions provided for in these Purchase and Sale Rules.

2.2. Customers of the online store system who are:

2.2.1. capable natural persons, i.e. persons over the age of 18 whose legal capacity is not restricted by court order;

2.2.2. minors from fourteen to eighteen years of age;

2.2.3. legal entities;

2.2.4. authorized representatives of all the above-mentioned persons.

2.3. Minors referred to in clause 2.2.2 of the Purchase and Sale Rules have the right to purchase in the Online Store only with the consent of their parents, guardians or other authorized persons, except in cases where these persons independently dispose of their earnings or personal funds.

2.4. Trading activities in the Online Store are carried out from the Republic of Lithuania.

2.5. The Buyer can order goods at any time of the day.

2.6. Together with the order for goods submitted by the Buyer, these Purchase and Sale Rules become a Purchase and Sale Agreement concluded between the Buyer and the Seller and are a binding legal document for both parties.

2.7. The Buyer is not entitled to place an order for goods in the Online Store if the Buyer is not familiar with the Purchase and Sale Rules and/or does not agree with them. In cases where the Buyer does not agree with the Purchase and Sale Rules or a certain part of them, he cannot order goods in the Online Store. Otherwise, if the Buyer has placed an order for goods, it is considered that the Buyer has familiarized himself with and agreed with the Purchase and Sale Rules.

2.8. The Seller does not assume any risk or liability and is unconditionally exempted from any liability if the Buyer has not partially or completely familiarized himself with the Terms of Sale of the Purchase, although he has been given such an opportunity.

3. BUYER'S RIGHTS

3.1. The Buyer has the right to purchase goods in the Online Store in accordance with these Purchase and Sale Rules and the procedure established by the Online Store.

3.2. The Buyer has the right to withdraw from the Purchase and Sale Agreement concluded in the Online Store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the item to the Buyer in accordance with the procedure established by the Civil Code and these Purchase and Sale Rules.

3.3. The Buyer, having noticed that he has incorrectly specified the product in the order form, must immediately inform the Seller or the Website operator. If the Buyer notices the error before the order status in his account changes to “Sent”, the Buyer shall immediately notify the Seller of this by e-mail at info@corest-bike.com. In the “Subject” line of the e-mail, the Buyer must indicate the order number (a link to this number is provided in the order confirmation email sent by the Seller) and the note “Incorrect order”. The Buyer may also change the order of goods before the goods are dispatched by contacting the Seller by phone. If the error is noticed after the order status has changed to “sent”, confirming the dispatch of the goods, the goods may be returned or exchanged in accordance with the procedure specified in paragraph 11 of the Purchase and Sale Rules.

3.4. If the Buyer has any claims, they must be set out in writing and submitted to the address info@corest-bike.com. In the event that the Buyer does not receive a response within 14 days, or if the Buyer's claim is not satisfied, the Buyer - a natural person - has the right to resolve the dispute out of court by contacting the State Consumer Rights Protection Service (Vilniaus g.25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or its territorial divisions, or by filling out the application form on the ODR platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT). When resolving disputes in court, the competent court is applied to according to the Buyer's place of residence (if the Buyer is a natural person) or the address of the Seller's registered office.

4. BUYER'S OBLIGATIONS

4.1. The Buyer, having placed an order in the Online Store, must pay for the goods and accept them in accordance with the procedure established by these Purchase and Sale Rules.

4.2. The Buyer is fully responsible for the actions taken while using the Online Store.

4.3. The Buyer is responsible for the accuracy, correctness, completeness of the data provided in the registration form, and timely correction of the data in case of changes. The Seller shall in no case be liable for any damage incurred by the Buyer and/or third parties if the Buyer provides inaccurate, incorrect, incomplete data in the registration form, or fails to immediately clarify any changed personal data.

4.5. The Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately, but no later than within 1 day, inform the Website Operator about this.

4.6. The Buyer is responsible for the transfer of his/her login data to third parties. If a third party uses the services provided by the Online Store, using the Buyer's login data to connect to the Online Store, the Seller considers this person to be the Buyer.

4.7. When using the services of the Online Store, the Buyer undertakes to comply with these Purchase and Sale Rules, other conditions clearly specified in the Online Store, and not to violate the legal acts of the Republic of Lithuania.

5. SELLER'S RIGHTS

5.1. The Seller and the website operator have the right to set the minimum basket size at their discretion, i.e. the minimum amount upon reaching which the Buyer's order will be processed. The amount of this amount is provided in the Online Store.

5.2. If the Buyer attempts to undermine the stability and security of the Online Store (e.g., conducts cyber attacks, attempts to illegally access other users' data, or otherwise seeks to damage the website's IT systems) or violates the obligations specified in paragraph 4 of the Purchase and Sale Rules, the Seller and the website operator have the right to immediately and without warning restrict or suspend the Buyer's ability to use the Online Store or, in exceptional cases, cancel the Buyer's registration. Restriction or suspension of the Buyer's ability to use the Online Store or cancellation of the Buyer's registration does not affect the execution of legally submitted and paid orders by the Buyer.

5.3. The Website Operator has the right to temporarily suspend access to the Online Store for technical reasons, in particular due to maintenance work, without prior notice to the Buyer.

5.4. The Seller may temporarily or completely terminate the operations of the Online Store without prior notice to the Buyer. If the Seller suspends operations, but if it is possible to fulfill confirmed orders, all rights and obligations provided for in these Purchase Sales Rules or applicable legal acts related to orders already fulfilled or in progress remain valid.

5.5. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer, having chosen the payment methods provided for in paragraphs 8.2.1., 8.2.2, 8.2.3 and 8.2.6 of the Purchase and Sale Rules, does not pay the full price for the goods within 3 (three) business days.

5.6. When the Buyer chooses the payment method provided for in clause 8.2.4. of the Rules - in cash upon delivery of the goods, the Seller has the right to cancel the Buyer's order without prior notice if the Seller fails to contact the Buyer using the details provided by the Buyer within 3 (three) business days.

6. SELLER'S OBLIGATIONS

6.1. The Website Operator undertakes to provide the Buyer with the opportunity to use the services provided by the Online Store (register in the Online Store system, create a shopping cart in the Online Store, place an order, select delivery of the order, pay for the order and its delivery) under the conditions set out in these Purchase Sales Rules and in the Online Store.

6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in paragraph 9 of the Purchase and Sale Rules.

6.3. If the Seller is unable to deliver the ordered goods to the Buyer, he undertakes to offer the Buyer an analogous or as similar product as possible. If the Buyer refuses to accept the analogous or most similar product, the Seller undertakes to refund the money paid by the Buyer for the goods within 3 (three) business days, if the Buyer has made an advance payment for the ordered goods.

7. BUYER REGISTRATION AND CONCLUSION OF A PURCHASE-SALE AGREEMENT

7.1. The Buyer may purchase goods in the Online Store by registering in the Online Store system at the Internet address www.corest-bike.com, or without registering in the Online Store system in accordance with the rules provided on this website.

7.2. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having selected the purchased item(s) and created the shopping cart, clicks on the active link "View", views the ordered items, indicates their quantity, chooses the delivery and payment method, indicates the discount coupon code, logs in to the Buyer's account (or, if wishing to make a purchase without registering to the Buyer's account, enters the requested Buyer information), provides comments on the order (if applicable), indicates whether he/she wishes to receive a VAT invoice, familiarizes himself/herself with the Purchase Sales Rules and undertakes to comply with them, and by clicking on the active link "Buy" pays for the item(s) in one of the selected ways - via the "PaySera" payment system, by bank transfer, by credit card, via the international "PayPal" system or concludes an installment purchase agreement via the "Mokilizingas" system, the "SB lizingas" system, the "General Financing" system in accordance with the instructions of the payment systems or chooses to pay for goods in cash upon delivery.

7.3. Each Purchase and Sale Agreement concluded between the Buyer and the Seller is registered and stored in the Online Store databases. The Buyer who has created a user account in the Online Store has the opportunity to view his purchase history by logging into the Online Store system.

8. PRICES OF GOODS, PAYMENT PROCEDURE AND TERMS

8.1. Goods sold in the online store are indicated together with their selling price. The prices of goods in the online store and in the formed order are indicated in euros including VAT. The price of goods does not include the costs of delivering goods. The costs of delivering goods are paid by the Buyer who has chosen a specific method of delivering goods.

8.2. The Buyer may make payment for the goods in one of the following ways:

8.2.1. using electronic banking – when prepayment is made using the electronic banking system used by the Buyer, which is accessed through the system of the selected bank. For a Buyer who has an electronic banking agreement, when paying for goods in this way, data from the generated order advance invoice is entered into the electronic banking system. The Buyer transfers the money to the bank account of the Online Store. Responsibility for data security in this case lies with the bank, since all monetary transactions take place in the bank's electronic banking system.

8.2.2. using a credit card processing system – this means that prepayment is made using the credit card processing system PayPal, UAB “First Data Lietuva” or First Data Latvia. Responsibility for data security in this case lies with the companies administering the credit card processing systems: UAB “First Data Lietuva”, First Data Latvia and PayPal (Europe) S. à.r.l & Cie, S.C.A.

8.2.3. paying for the goods by bank transfer – this is an advance payment when the Buyer, having received the order prepayment invoice and having formed a payment order himself, transfers money from his bank account to the bank account of the Online Store.

8.2.4. paying for the goods upon collection of the goods – this is a payment when the Buyer makes a payment to the courier service employee who delivered the goods or at the courier service collection point, post office to which the goods were delivered. Payment upon collection of the goods is made in cash or by card.

8.2.5. concludes an installment purchase agreement through the "Mokilizingas" system, the "SB lizingas" system, the "General Financing" system, following the instructions of the payment systems.

8.2.6. using the payment collection system Paysera - prepayment is made in the Paysera system after the buyer chooses the most convenient payment method. Responsibility for data security in this case lies with the company administering the Peysera service systems: UAB "Paysera LT".

8.3. If the Buyer chooses the payment method specified in paragraphs 8.2.1, 8.2.2, 8.2.3 or 8.2.5 of the Purchase and Sale Rules, the Buyer undertakes to make an advance payment for the goods. If the Buyer chooses the payment methods specified in paragraphs 8.2.1, 8.2.2, 8.2.3, 8.2.5, 8.2.6 of the Purchase and Sale Rules, the goods parcel begins to be formed and the delivery period for the goods begins to be calculated from the date of crediting the payment to the Seller's account or upon receipt of a notification that the installment purchase agreement has been successfully concluded.

8.4. The Seller is not responsible for the timely execution and crediting of payment orders to the Seller's account in accordance with paragraphs 8.2.1, 8.2.2, 8.2.3, 8.2.5, 8.2.6 of these Purchase and Sale Rules.

8.5. After the Buyer places an order and clicks on the link with the selected order number in the "Order History" section, the Buyer sees and can print the order form - prepayment invoice. When the Buyer concludes a contract with the Seller (before clicking on the "Buy" link), it is possible to order a VAT invoice, which will be delivered together with the purchased goods, by checking "VAT invoice required" and filling out the form with the details.

9. DELIVERY OF GOODS

9.1. When ordering goods, the Buyer must indicate the place of delivery of the goods in the application. If the Buyer has special requests or wishes to clarify the order data, he enters the desired information in the "Comments" field.

9.2. The Buyer undertakes to accept the goods in person. In the event that he cannot accept the goods in person, and the goods were delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an inappropriate entity or other delivery discrepancies.

9.3. The goods are delivered by the Seller or his authorized representative. The Seller or his authorized representative checks the identity of the Buyer or the person receiving the goods based on the submitted personal identification document (passport, identity card, new model driver's license). The Seller or his representative notes the receipt of the goods in the document indicating the transfer of the goods and transfers or refuses to transfer the goods.

9.4. The Buyer undertakes to accept the goods in person or indicates the details of the person who will accept the goods in the order form. In the event that he or his authorized person cannot accept the goods in person, and the goods were delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an inappropriate entity or other delivery discrepancies. If the Buyer has made an advance payment for the goods and has not (did not) accept the goods during delivery, after trying to do so several times, the order is cancelled and returned to the Seller. Repeated formation and delivery of the Buyer's order at the Buyer's request is carried out only when the Buyer repeatedly orders and pays for the additional delivery service.

9.5. The Seller undertakes to deliver the goods to the Buyer within the terms specified in the product descriptions. These terms do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed about the shortage of the goods ordered by him. The Buyer agrees that in the event of unforeseen circumstances beyond the Seller's control, the delivery term of the goods may differ from the terms specified in the product descriptions or the delivery term of the goods discussed between the Buyer and the Seller. In the event of unforeseen circumstances, the Seller undertakes to immediately contact the Buyer and agree on the delivery term of the goods and other issues related to delivery.

9.6. In all cases, the Seller is exempted from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.

9.7. During the delivery of the goods, the goods are transferred to the Buyer by presenting an invoice (waybill) or another document indicating the transfer and acceptance of the shipment. During the delivery of the goods, the Buyer is provided with an invoice if the Buyer filled out the form for issuing an invoice when placing the order.

9.8. During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. After the Buyer signs the invoice (waybill) or other document indicating the transfer and acceptance of the shipment, it is considered that the shipment has been transferred in proper condition. Having noticed that the packaging of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this on the invoice (waybill) or other document indicating the transfer and acceptance of the shipment and, in the presence of the Seller or his representative, draw up a free-form shipment damage report. The Buyer must also immediately notify the Seller of the damaged shipment. The notification is sent by e-mail. info@corest-bike.comIf the Buyer fails to draw up a free-form consignment damage report in accordance with the procedure established above, the Seller is exempted from liability to the Buyer for damage to the goods, if such damage was caused by packaging damage or occurred at the time of their occurrence.

9.9. Delivery (transportation) service fee: is indicated after creating the cart and selecting the delivery method. The Seller has the right to set other than the specified delivery (transportation) service fees for the goods, if the delivery is carried out to Neringa or another hard-to-reach place specified by the Seller. When delivering the goods outside Lithuania, the price and conditions of delivery of the goods, at the initiative of the Buyer, are discussed with the Seller individually. The Seller has the right to apply special discounts on the delivery (transportation) service fee for the goods, to Buyers who meet the conditions set out in the Seller's Online Store.

10. GOODS QUALITY GUARANTEE AND SHELF LIFE

10.1. The characteristics of each product sold in the Online Store are indicated in the product description provided in the Online Store.

10.2. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the Online Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

10.3. The Seller provides a quality guarantee for the goods, the specific term and other conditions of which are specified in the garantijos politikoje.

10.4. In the event that the Seller does not provide a quality guarantee for the goods, the quality guarantee for such goods established by law shall apply.

10.5. Warranty maintenance services for the Goods are provided to the Buyer by the Seller or a warranty service center specified by the Seller.

11. RETURN AND EXCHANGE OF GOODS

11.1. Defects in the goods sold shall be eliminated, and poor-quality goods shall be exchanged and returned in accordance with the Retail Trade Rules approved by the Government of the Republic of Lithuania of 11 June 2001, Resolution No. 697 "On the Approval of the Retail Trade Rules", with subsequent amendments.

11.2. When sending goods to the Buyer in the case specified in paragraph 11.1 of the Purchase and Sale Rules, the following conditions must be observed:

11.2.1. it is desirable, but not mandatory, that the returned item be in its original, neat packaging;

11.2.2. the returned product must be in the same configuration as the one received by the Buyer;

11.2.3. the returned item must be clean;

11.2.4. the warranty period of the returned goods must not have expired;

11.2.5. a written request is submitted indicating the request to (a) eliminate the defects of the goods free of charge, (b) replace the goods of inadequate quality with goods of adequate quality free of charge, (c) reduce the price of the goods in accordance with the defects of the goods, (d) unilaterally terminate the contract and refund the price paid for the goods;

11.2.6. a document confirming the purchase of the goods is submitted (order and payment confirmation or payment order, invoice, document confirming receipt of the goods).

11.3. The Buyer may deliver the goods returned for warranty service to the centers specified by the Seller during business hours, or send them using the services of a courier of his choice or the Seller. The shipping/delivery costs of the goods when the Buyer sends the goods to the Seller for return or replacement due to defects in the goods or for removal of defects, or for inspection, shall be paid by the Seller, in the event that defects covered by the warranty are found in the goods sent for return or replacement. If no defects covered by the warranty are found in the goods, the shipping costs shall be paid by the Buyer.

11.4. The Buyer - a natural person has the right, without giving any reason and without incurring any other than those established in Article 6.228 of the Civil Code, to¹¹ Article 6.228 of the Civil Code, costs, within fourteen days to withdraw from the concluded contract, except for¹⁰ The exception is provided for in paragraph 2 of the article. The Seller does not grant such a right to the Buyer - a legal entity.

11.5. In the case specified in clause 11.4 of the Purchase and Sale Rules, the Buyer, wishing to withdraw from the concluded Purchase and Sale Agreement, must submit a clear decision to the e-mail address info@corest-bike.com. In the “Subject” line of the e-mail, the Buyer must indicate the VAT invoice number for the purchase of the goods and the note “The purchase and sale agreement is terminated”. When returning the goods, it is necessary to submit a document confirming their purchase (order and payment confirmation or payment order or VAT invoice).

11.6. When returning goods to the Buyer after termination of the Purchase and Sale Agreement, the following conditions must be met:

11.6.1. the returned item has not been used;

11.6.2. the returned item was not damaged;

11.6.3. the returned product is in its original and undamaged packaging, except for changes in the appearance of the packaging that were necessary to inspect the product;

11.6.4. the original labels have not been removed from the returned goods;

11.6.5. the returned product is in the same configuration as the one received by the buyer;

11.6.6. the returned item has not lost its commercial appearance due to the fault of the Buyer (except for changes in appearance that are unavoidable in order to inspect the item). The Seller shall inform the Buyer by e-mail within 14 days whether the returned item meets the above conditions.

11.7. The Seller, having received the Buyer's statement specified in clause 11.5 of the Purchase and Sale Rules, must immediately confirm to the Buyer on a durable medium that it has received his notice of withdrawal from the contract. The Buyer shall bear the burden of proving that the Buyer has complied with the requirements for withdrawal from the contract.

11.8. The Buyer, wishing to replace the returned goods with other goods, must indicate in the e-mail specified in paragraph 11.2 of the Purchase and Sale Rules the names or references of the desired goods and the reasons for which these goods are being returned. If the value of the replaced goods is higher than the value of the returned goods, the Buyer shall pay the price difference in one of the ways specified in Section 8 of the Purchase and Sale Rules. If the value of the replaced goods is lower than the value of the returned goods, the Seller shall refund the price difference to the Buyer.

11.9. The Buyer's right to withdraw from the concluded contract does not apply to the following contracts: service contracts under which the services are fully provided to the Buyer and which provide for the consumer's obligation to pay the price, if the Buyer's express consent and acknowledgement were obtained before the services were provided and that he will lose the right to withdraw from the contract when the Seller fully performs the contract; contracts for goods manufactured according to the Buyer's special instructions, i.e. goods that are not pre-manufactured and are manufactured taking into account the Buyer's personal choice or instruction, regardless of whether the goods have been started to be manufactured or not, or for goods that are clearly adapted to the Buyer's personal needs; contracts for perishable goods or goods with a short shelf life; contracts for packaged goods that have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons; contracts for packaged video or audio recordings or packaged software that have been unpacked after delivery; contracts for the delivery of newspapers, periodicals or magazines, except for contracts for subscriptions to these publications; contracts for the provision of digital content, which have been entered into and which provide for the consumer's obligation to pay the price, if the Buyer has expressly agreed in advance and acknowledged that the contract would be entered into even though the deadline for the implementation of the right to withdraw from the contract has not expired AND the Buyer has acknowledged that he loses the right to withdraw from the contract AND the Seller has provided confirmation in accordance with Article 6.228 of the Civil Code⁸ straipsnio 6 dalį arba 6.228⁹ straipsnio 5 dalį.

11.10. The withdrawal period expires after fourteen days: when a purchase and sale contract is concluded, - from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered goods or: if the Buyer has ordered more than one goods in one order and the goods are delivered separately, - from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the last goods; if the goods are delivered in different batches or parts, - from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, receives the last batch or part.

11.11. Once the Buyer exercises the right to withdraw from the contract specified in clause 11.5 of the Purchase and Sale Rules, the parties' obligations to perform a distance contract or an off-premises contract or to conclude a distance contract or an off-premises contract, if the Buyer had submitted an offer to conclude it, shall terminate.

11.12. The Seller shall, without delay and not later than fourteen days from the date on which it received the Buyer's notification of withdrawal from the contract, refund to the Buyer all amounts paid by the Buyer, including the costs of delivery of the goods paid by the Buyer at the time of purchase. When refunding to the Buyer all amounts paid, the Seller shall use the same payment method as the Buyer used to pay to the Seller, unless the Buyer has expressly agreed to a different method and provided that the Buyer does not incur any other additional costs.

11.13. In cases where the Buyer returns only one or several, but not all, delivered goods, the delivery costs of the goods shall not be refunded to him if the delivery amount does not depend on the quantity, value or other characteristics of the delivered goods. In cases where the delivery amount depends on the quantity, value or other characteristics of the delivered goods, the Buyer shall be refunded that part of the delivery fee by which the delivery fee increased compared to the one that the Buyer would have had to pay if he had not ordered the returned goods(s).

11.14. The Seller is not obliged to reimburse the Buyer for additional costs incurred due to the Buyer explicitly choosing a delivery method other than the cheapest standard delivery method offered by the Seller.

11.15. The Seller may not refund the amounts paid by the Buyer until the goods are returned to the Seller or until the Buyer provides appropriate evidence that the goods have been sent to the Seller, whichever occurs first. The Buyer is informed by e-mail that the Seller has received the returned goods.

11.16. The Buyer must immediately and no later than fourteen days from the date of submitting the notice of withdrawal to the Seller or another person authorized by him send or hand over the goods to the Seller. The goods are sent to the address specified by the Seller. The Buyer must include a letter with personal details, account number and order number in the parcel with the returned goods. If the Buyer exercises the right to withdraw from the contract, The buyer bears the direct costs of returning the goods..

11.17. If, when concluding a contract outside the trading premises, the goods were delivered to the Buyer's place of residence at the time of concluding the contract, if the Buyer withdraws from the contract, the Seller must collect the goods at its own expense, if due to the nature of the goods it cannot be returned normally by post, courier, or using the services of another postal service provider.

11.18. The Buyer is only liable for any decrease in the value of the goods resulting from actions that are not necessary to establish the nature, properties and functioning of the goods. The Buyer is not liable for any decrease in the value of the goods if the Seller has not provided the Buyer with information about the right to withdraw from the contract in accordance with Article 6.228 of the Civil Code.⁷ Article 1, paragraph 7.

11.19. If the Buyer exercises the right to withdraw from the concluded contract, additional contracts shall be automatically terminated without any costs to the Buyer, except for the costs provided for in this article or Article 6.228 of the Civil Code.¹² Article. Additional contracts are contracts under which the Buyer acquires goods or services related to the concluded contract, and those goods are supplied or services are provided by the Seller or another person in accordance with the agreement with the Seller. The Buyer must immediately notify the other party to the contract in writing of the termination of the additional contract and provide data on the withdrawal from the distance contract or the contract concluded outside the business premises. A separate notification by the Buyer is not required in cases where the additional contract was concluded with the same Seller who was notified of the withdrawal from the contract in accordance with Article 6.228 of the Civil Code.¹⁰ article.

12. RESPONSIBILITY

12.1. The Website Administrator and the Seller are not responsible for the links in the Online Store to the websites of other companies, institutions, organizations or individuals, for the information contained therein or the activities carried out there. The Seller does not supervise, control or represent the above-mentioned websites.

12.2. In the event of damage, the at-fault party shall compensate the other party for direct losses, unless expressly stated otherwise.

13. FINAL PROVISIONS

13.1. Communication between the Buyer and the Seller, including, but not limited to, notifications, correspondence, shall be in writing. Notifications sent by e-mail shall also be deemed to be in writing. A notification by e-mail shall be deemed to have been received 96 hours after its sending.

13.2. The Seller reserves the right to change, amend or supplement the Purchase Sale Rules at any time, taking into account the requirements established by legal acts. Any changes, amendments or supplements are notified on the website www.corest-bike.com. Changes, amendments or supplements to the Rules come into force from the date of their publication, i.e. from the date they appear in the online store www. corest-bike.com. The Buyer purchasing goods in the online store agrees with the changed, amended, supplemented Purchase Placement Rules. The Buyer's consent is expressed by submitting an order to the Seller. The opportunity to purchase goods in the Online Store is provided only to Buyers who agree with the valid Purchase Sale Rules.

13.3. Disputes related to the purchase and sale of goods in the online store shall be resolved in accordance with the procedure provided for in paragraph 3.4 of these Purchase and Sale Rules.

PRIVACY POLICY AND PERSONAL DATA PROTECTION

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Privacy information and rules

UAB “COREST Bike Technology” (hereinafter referred to as the Data Controller) hereby establishes the terms and conditions for the processing of personal data when using the website www.corest-bike.com managed by the Data Controller. The terms and conditions set out in the Terms and Conditions apply each time you access the content and/or service provided by us, regardless of the device you use.

Data controller details:

Legal entity name: UAB “COREST Bike Technology”

Legal entity code: 306946003

Registration address: Vienkiemio St. 19, LT-20148 Ukmergė, Republic of Lithuania.

Phone: +37067945731

Email: info@corest-bike.com

Supervisory authority: State Data Protection Inspectorate.

Data about the data controller is collected and stored at the Vilnius branch of the State Enterprise Registers Centre.

It is very important that you read the Rules carefully, because, each time you visit the websites or social media accounts owned by the Data Controller, you agree to the terms described in these Terms. If you do not agree to these terms, please do not visit our websites/social media accounts, do not use our content and/or services.

We confirm that the data of visitors to the Data Controller's websites and social media accounts are collected in accordance with the requirements of the applicable legal acts of the European Union and the Republic of Lithuania and the instructions of the controlling authorities. All reasonable technical and administrative measures are applied to protect the data we collect about visitors to the websites and social media accounts from loss, unauthorized use and changes. The Data Controller's employees are committed in writing not to disclose or distribute information received at the workplace, including information about website visitors, to third parties.

If you are a person under the age of 16, you must obtain the consent of your parents or other legal guardians before providing personal information.

The terms used in the Rules shall be understood as defined in the General Data Protection Regulation No. 2016/679 (EU).

What information do we collect about you?

Information provided directly by you

On the website www.cores-bike.com, you register as a user of the service - for purchase, in which you provide your personal data: name, surname, residential address, contact phone number and email address.

If you provide us with the data of another person, we assume that you have properly obtained consent from that person to provide their personal data.

Your order information

We process information related to your orders (purchase date, description of goods and services, price, quantity, payment method, etc.), the invoice and the data specified in it, as well as, if you participate in the loyalty program, accumulated loyalty points and discounts.

Information about how you use our website

We may also collect, store and use information about your visits to this website (and/or mobile application) and your use of this website (including your IP address, geographical location, browser type, where you were redirected from, length of visit and number of page views).

Use of cookies

A cookie is a piece of information that is sent by a web server to your web browser and stored by the browser. This information is then sent back to the server each time your browser requests a page from that server. This allows that web server to identify and track your web browser. We use Google Analytics to analyse the use of this website, this statistical information will be stored by Google Inc., whose privacy policy is available here: http://www.google.com/privacypolicy.html.

Cookies provide us with information about your browsing on the website and help us evaluate visitors' browsing habits. They also allow us to provide relevant information and improve the content of the website. 

You can decide whether you want to accept cookies. You can change your browser settings so that cookies are not accepted. If cookies are disabled, some features of this website may not work. You can withdraw your consent to accept cookies at any time by changing your browser settings and deleting the cookies that have been saved.

Data about cookies used

How do we use your information?

We may use the information we collect for the following purposes and on the following grounds:

• • For the execution of the Purchase and Sale Agreement (legal basis: when data processing is necessary in order to conclude and/or perform the concluded agreement), we use the information provided directly by you (name, surname, e-mail address, place of residence (address), telephone number, etc.) and information related to the purchase (date of purchase, description of the goods, service, price, quantity, payment method, etc.), the invoice and the data specified therein.
  • Direct marketing – sending newsletters and offers, etc. (legal basis: consent (which can be revoked) or, if you have already purchased goods from  www.corest-bike.com websites – legitimate interests of the Data Controller in order to advertise www.corest-bike.com the website and the goods sold on it, if you are our customer and have not objected to receiving direct marketing communications);
  • Processing information about how you use our website, cookies, information from third party sources (legal basis: our legitimate interests in order to make the website more efficient) www.corest-bike.com activities and provide goods and services to customers and potential customers);
  • When providing special Discounts (participating in loyalty programs), we process information about your orders, name, contact information, discounts provided to you, and loyalty points (legal basis: your consent, you can withdraw it at any time);
  • In compliance with mandatory legal requirements (e.g., upon receipt of a lawful order or warrant to provide information).

Who do we disclose your information to?

We will disclose your information to the following entities:

• • UAB "Vasarė", registered and operating in accordance with the laws of the Republic of Lithuania, registration No. 152491199, operating at the address Turgaus a. 25, LT-91246, Klaipėda, , tel. No. +37046246525, e-mail: info@vasare.lt which cooperates with the Data Controller regarding the conclusion and execution of purchase and sale contracts with customers and acts as a joint data controller;
  • Parcel and cargo delivery services, to the extent necessary to fulfill the terms of the purchase and sale agreement;
  • Payment and settlement institutions, and leasing companies to the extent necessary to fulfill the terms of the purchase and sale agreement;
  • To other parties when required by law or necessary to protect the services we provide.

Other cases where we may disclose your information to other parties:

• • To comply with the law or in response to a mandatory legal process (e.g., upon receipt of a lawful order or subpoena or other court order);
  • To confirm the legality of your actions;
  • We may disclose your information to a related third party in the event of a corporate merger, transfer or bankruptcy;
  • In other cases, with your consent or at your legitimate request.

What do we do to protect your information?

We have implemented appropriate physical and technical measures to protect the information we collect to provide the Services. However, please remember that while we take reasonable steps to protect your information, no website, online transaction, computer system, or wireless connection is completely secure.

How long do we store your data?

Your personal data is stored for the following periods:

• Documents confirming the conclusion of purchase and sale contracts stored for 10 years from the date of conclusion or termination of the purchase and sale contract (if the contract is of a continuing nature);
• Other (not related to Purchase and Sale Agreements) customer account data – 2 years from the last date you used the www.corest-bike.com website.
• Marketing data and loyalty program data – Until the expiry of the consent or until the objection is raised (if the data were processed not on the basis of consent, but on the basis of the legitimate interests of the Data Controller). The withdrawal of consent or the objection does not affect the lawfulness of the data processing carried out before the withdrawal of consent or the objection. 
• Cookies – from 1 minute to 2 years, depending on their type.

After these deadlines, the data will be deleted or anonymized so that it cannot be reproduced.

Your rights as a personal data subject

We guarantee the implementation of these rights of yours and the provision of any related information upon your request or inquiry:

• • to know (be informed) about the processing of their personal data;
  • to get acquainted with your personal data and how it is processed;
  • request correction, destruction of your personal data or suspension, except for storage, of the processing of your personal data;
  • to object to the processing of your personal data, including direct marketing;
  • request the deletion of your personal data (“right to be forgotten”);
  • request the portability of your personal data, that is, to allow you to access your personal data in a form where the personal data will be provided to you in a commonly used and machine-readable format;
  • If you believe that your rights as a personal data subject have been and/or may be violated, please contact us immediately at the e-mail address specified in these Rules. We guarantee that only after receiving your complaint will we contact you within a reasonable period of time and inform you about the progress of the complaint investigation, and later about the result. If you are not satisfied with the results of the investigation, you can file a complaint with the supervisory authority - the State Data Protection Inspectorate (https://vdai.lrv.lt/lt/).

For more information or to exercise the rights listed above, please contact us at the following email address: info@corest-bike.com.

Third-party websites, services and products on our websites

The Data Controller's website(s) or social media accounts may contain third-party banners, links to their websites and services, which the Data Controller does not control. The Data Controller is not responsible for the security and privacy of information collected by third parties. You should be careful and read the privacy policies applicable to third-party websites and services that you use.

Final provisions

If you have any request regarding the processing of personal data or any related question, please write to us at the following email address: info@corest-bike.com.

These Terms are reviewed at least once every two years. When we update the Terms, we will inform you of what we consider to be material changes by posting a notice on the relevant website(s) or social media accounts. If you access or use our content and/or services after such notice is posted, we will assume that you agree to the new terms set out in the update.

Delivery policy

• Delivery prices in Lithuania:

The delivery price is indicated after creating the cart, selecting the delivery method and clicking the calculate button.
Shipping discounts are applied based on the amount of items in the cart and the selected items, so the shipping price may vary in different cases.

*Price may increase if delivery is made to Neringa or another hard-to-reach location.

For the exact delivery price of your order, please send an inquiry by e-mail: info@corest-bike.com. The delivery price of items with a promotion may vary.

In all cases, you will see the exact delivery price after creating your cart and clicking calculate.

*In cases where additional fees will apply, we will contact you and agree on the delivery method and price before shipping the goods.

How long does it take to deliver the goods? 
  
The goods are delivered to the address you specified or to the parcel terminal within 1 - 4 business days from the date of payment if the goods status is "In stock".

The time of delivery of the goods to the address you specified or to the parcel terminal is indicated next to the card balance of each item, from the moment the money is credited if the status of the item is "Item being ordered" and the "Delivery from:" date is not indicated next to the item.

We deliver goods directly to homes or terminals by courier.

Before arriving, the courier will inform you of the arrival via SMS or phone call.

If you have ordered goods and wish to pay in cash to the courier, be prepared with the required amount of money, this will speed up and facilitate delivery.

During delivery, inspect the shipment for any damage to the packaging. If you notice any damage, open the packaging and check that all items are present and undamaged before signing the delivery document or e-mail.

Also, count and sign only for the number of packages received.

If you have any problems, please email: info@corest-bike.com. 

Warranty policy

Each bike and accessory is carefully designed to the highest quality standards, so we guarantee their durability and reliability. To ensure your confidence in our products, we provide a comprehensive warranty policy for bicycles and their accessories.

Warranty conditions

1. Bicycle quality guarantee

Frame quality guarantee. All COREST bicycles come with 5-year quality guarantee for the frame from the date of purchase. The warranty covers defects in materials and workmanship that occur during normal use.

Component quality guarantee. Original COREST bicycle components (drive systems, brakes, wheels, etc.) are subject to 2-year quality guarantee. The warranty does not cover normal wear and tear, such as brake pads, chains or tires.

Quality guarantee for electric bicycles. The motor and battery of electric bicycles are provided 2-year quality guarantee, covering manufacturing defects.

2. Accessory warranty

All COREST accessories (e.g. helmets, bags, lamps, locks, etc.) are provided 1 year quality guarantee from the date of acquisition.

The warranty only applies to manufacturing or material defects that occur when the product is used for its intended purpose.

The warranty does not cover normal wear and tear, such as scratches, discoloration, or mechanical damage due to improper use.

These quality guarantees do not restrict the consumer's rights in the event of purchasing a product or service of inadequate quality, as provided for in the laws of the Republic of Lithuania.

Warranty conditions and exclusions

• The warranty does not apply to defects caused by improper operation, mechanical damage, excessive load, or improper repairs.
• The warranty is only valid if the products have been used in accordance with the manufacturer's instructions and recommendations.
• The warranty does not apply to defects caused by improper installation, use or maintenance, as well as to repairs carried out by you or third parties who are not authorized COREST craftsmen. The COREST warranty applies only to original parts.
• The warranty does not cover damage caused by third parties or damage caused by intentional misconduct.
• The warranty does not apply to normal wear and tear of the product, as well as to products that have been modified without following the manufacturer's instructions.
• Losses caused by fire, lightning, storms, vandalism or unsafe transportation are not covered.
• If the product is returned to COREST without a valid reason or due to a defect resulting from the aforementioned circumstances, we reserve the right to reject the customer's request and return the product to the customer, with the latter paying the return costs.

How to use the warranty?

1. Contact an official COREST partner or service center. Information about COREST official partners and service centers is provided in the "Partners" and "Service" sections.
2. Please provide a purchase receipt or invoice.
3. Specialists will assess the problem and apply the warranty according to the established conditions.

Additional information

• All warranty services are free of charge if the fault falls within the warranty conditions.
• The warranty is valid only for the first owner of the product and is not transferable to others.